Job Brief
We are seeking a skilled Support Specialist to provide expert assistance to our clients in the MCA funding industry. You will handle customer inquiries, assist with the application process, and provide solutions to any challenges clients face while utilizing our services.
An excellent Support Specialist should have a solid understanding of MCA products and be able to offer effective solutions to clients in a fast-paced, customer-centric environment. Strong communication skills and the ability to remain calm under pressure are crucial in this role.
The goal is to ensure that clients receive top-notch support and have a seamless experience throughout the funding process.
Requirements
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Proven experience as a Support Specialist or in a customer support role in the financial services or MCA industry
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Deep knowledge of the MCA funding process and associated products
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Ability to troubleshoot and resolve client issues quickly and effectively
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Excellent communication and problem-solving skills
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Patience, empathy, and a customer-first mindset
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Proficiency in using support ticket systems and CRM software
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BSc/BA in Business, Finance, or a related field
Job Categories: Customer Support, Finance
Job Types: Full Time
Job Category: Customer Support
Job Type: Full Time